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Driving Digital Transformation & AIOps I Optimizing IT, Cloud & Telecom Strategies for Enterprise Growth

SHABIR ALI MURTAZA .

Driving Digital Transformation & AIOps I Optimizing IT, Cloud & Telecom Strategies for Enterprise Growth
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Years of Experience

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PECB Training Sessions

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Honors & Awards

29.
Years
Experience
Working

Great Experience

Results-driven Technology Program Manager with 23+ years in business process automation, digital transformation, and IT service
management within ICT and telecom. Expertise in AI/ML automation, cloud integration, OSS/BSS, and ITSM to optimize network
operations and scalability. Skilled in leading large-scale programs, governance, compliance, and end-to-end execution. Adept at
cross-functional leadership, vendor management, and delivering high-impact tech solutions. A visionary leader driving digital
innovation, recognized keynote speaker at major industry summits. Experience with Ooredoo Oman, Du PJSC, Etisalat UAE, Viva
Ooredoo Kuwait, and Huawei across UAE, Bahrain, and Oman.

Personal Experience

Expert – Operation Support & Transformation | Ooredoo Oman Muscat | Oman Oct 2018 – Feb 2020

Web Design
WordPress

System Support Engineer

Amadeus - France

2003 – 2007

Technology Ops – Multiple Role

Etisalat - UAE

2007 – 2010

Manager — Consumer Service Assurance Fixed

du - UAE

2010 – 2012

Director- Ops, Excellence & Transformation

Huawei - Oman

2017 – 2018

Program Manager— Technology Transformation

Ooredoo - Oman

2020 – Present

Personal Experience

Results-driven Technology Program Manager with 23+ years in business process automation, digital transformation, and IT service management within ICT and telecom. Expertise in AI/ML automation, cloud integration, OSS/BSS, and ITSM to optimize network operations and scalability. Skilled in leading large-scale programs, governance, compliance, and end-to-end execution. Adept at cross-functional leadership, vendor management, and delivering high-impact tech solutions. A visionary leader driving digital innovation, recognized keynote speaker at major industry summits. Experience with Ooredoo Oman, Du PJSC, Etisalat UAE, Viva Ooredoo Kuwait, and Huawei across UAE, Bahrain, and Oman.
29.
Years
Experience
Working

Personal Experience

Program Manager – Digital Transformation | Ooredoo Oman Muscat | Oman
Mar 2020 onwards

Director – Operational Ex, Transformation | Ooredoo SVMS Project| Huawei Technologies | Oman
Oct 2017 – Sep 2018


Quality, Process & OSS Manager | Ooredoo SVMS Project| Huawei Technologies | Oman
Jan 2015 – Sep 2017

Web Design
WordPress

Education

Find All My Personal Details Here

MSC - Digital Transformation University of Hull, Hull United Kingdom

August 2022

PGD - Enterprise Risk Mgmt., London School of Business United Kingdom

August 2020

BIT - Hon’s Bachelor of Information Sys, National University - Karachi

March 2003

MSC - Digital Transformation University of Hull, Hull United Kingdom
PGD - Enterprise Risk Mgmt., London School of Business United Kingdom
BIT - Hon’s Bachelor of Information Sys, National University - Karachi

Professional Certifications

Issued by PECB This certification proves the certified individual has gained a thorough understanding of the difference between ISO/IEC 27001:2013 and ISO/IEC 27001:2022

Issued by PECB This certification is a benchmark for all individuals who have extensive expertise to effectively plan, implement, manage, monitor, and maintain an information security management system (ISMS) based on ISO/IEC 27001.

Issued by PECB This certification proves the certified individual has gained knowledge to audit an information security management system (ISMS) by applying widely recognized audit principles, procedures and techniques, as well as understands the operation of an information security management system and its processes based on ISO/IEC 27001.

Issued by PECB This certification is a benchmark for all individuals who have a high level of expertise to effectively plan, implement, manage, monitor, and maintain a business continuity management system (BCMS).

Issued by PECB This certification is a benchmark for all individuals who have a high level of expertise and experience needed to audit a business continuity management system (BCMS) and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.

Issued by PECB This certification is a benchmark for all individuals who have extensive experience to support an organization create and protect value by managing risks, making decisions, and improving performance based on ISO 31000 guidelines.

Issued by PECB The Gold Trainer certificate is awarded to Trainers in recognition of the contribution and performance during January 1st to December 31st of the previous year, and will remain valid for one year from the issue date.

Issued by ISACA Earners of the COBIT 2019 Foundation Certificate have successfully demonstrated a comprehensive knowledge of the COBIT 2019 principles, concepts and methodologies used to establish, enhance and maintain a system for effective governance and management of enterprise information and technology.

Issued by APMG International Badge holders demonstrate foundation level knowledge of the scope and purpose of ISO/IEC 27001, how it can be used, the key terms and definitions used, the fundamental requirements for an ISMS and the need for continual improvement. They are awareof the purpose of internal audits and external certification audits, their operation and the associated terminology and the relationship with best practices and with other related International Standards: ISO 9001 and ISO/IEC 20000.

Issued by APMG International Badge holders demonstrate knowledge of how to audit organizations to identify conformity with ISO 27001, how to evaluate the principles of risk management and how to propose appropriate treatments and controls to reduce information security risk. They have knowledge of how to lead organizations through an audit program, direct audit teams in relation to the guidance given in ISO 19011 and how to evaluate the effectiveness of applied corrective actions to maintain ISMS conformity with ISO 27001.

Alibaba Cloud GlobalAlibaba Cloud Global Issued Jul 2019 · Expired Jul 2021Issued Jul 2019 · Expired Jul 2021 Credential ID ACLC23190800002594

Alibaba Cloud GlobalAlibaba Cloud Global Issued Aug 2019 · Expired Aug 2021Issued Aug 2019 · Expired Aug 2021 Credential ID ACLC26190800002608

TM ForumTM Forum Issued Apr 2018 · Expired Apr 2020

TM ForumTM Forum Issued Apr 2018 · Expired Apr 2020

TM ForumTM Forum Issued Apr 2018 · Expired Apr 2020

Conferences

MEET US IN Amsterdam
30th Sep’22 – 3rd Oct’22
Amsterdam, Netherlands
PECB University EMBA Programs
25th May’23
Montreal, Canada
total telecom CONGRESS
21st Nov’23 – 22nd Nov’23
RAI, Netherlands
GCCM LONDON
21st Mar’23 – 22nd Mar’23
London, UK
OMAN’S 2ND BIG DATA & ANALYTICS MEET
5th Dec’22 – 6th Dec’22
CROWNE PLAZA, QURUM
tmforum DIGITAL TRANSFORMATION MIDDLE EAST
20th Jan’20 – 21st Jan’20
DUBAI, UAE
GAIN EXPOSURE AND CONNECT WITH NEW CUSTOMERS
20th Jan’20 – 21st Jan’20
DUBAI, UAE
Carrier Community
25th Nov’19 – 26th Nov’19
Muscat, Oman
TelecomsWorld Middle East
24th Sep’19 – 25th Sep’19
DUBAI, UAE
Telco AI Summit Asia
3rd Jul’19 – 4th Jul’19
Kuala Lumpur, Malaysia

Videos

Redefining Cyber Defense: Navigating the Shift from Security to Resilience

Amsterdam, Netherland
October 2024

CC-IoT 2023 Summit

London, UK
March 2023

Oman's Data & Analytics Meet

Muscat, Oman
Dec 2022

CC-TV interview with Shabir Ali Ghulam, Expert

Muscat, Oman
Dec 2019

CleverTap Conversations

Dubai, UAE
Mar 2019

PECB Trainings Clients

Research Paper

10 December 2020

Untapping the Data Monetization Potential Opportunitv as Telco

10 December 2020

Consumer Metaverse – How Businesses Are Driving Value Through Enhanced Customer Experiences – A Critical Literature View

Contact

You’ll called for yielding male, so lights Stars abundantly, is their.

27 Queen St, New York USA

Let's grab a coffee and jump on conversation chat with me.